Booking terms for guests
In short: You are booking with the host whose website you are on, not with SikaStay. The host's cancellation policy, shown before you pay, applies to your booking. SikaStay provides the booking software and collects your payment through Paystack on the host's behalf. If something goes wrong, contact the host first. You can also report a concern to us.
1. Who is who
When you book a stay or a car rental on a website powered by SikaStay, you make a booking with the host named on that website and in your confirmation. The booking is a contract between you and the host.
SikaStay (Cirrocore Technologies Limited) provides the software that runs the website, collects your payment through Paystack on the host's behalf, and sends booking emails. We are not the host, a hotel, a travel agent or an insurer. We do not own, inspect or control any property or vehicle, and we do not guarantee any listing. Our address: D41 Gray ST, Oyibi Accra.
2. Making a booking
- You must be at least 18 and give accurate details, including the number of guests.
- The total price is shown before you pay. It is in Ghana cedis (GHS) and may include a cleaning fee set by the host.
- When you continue to payment, we hold your dates for 20 minutes so you can finish paying. Your booking is confirmed when your payment is received, you see the confirmation, and you receive an email.
- If your payment reaches us after the 20 minutes and the dates have been taken, your booking cannot be confirmed. You will be refunded, so contact the host or us with your reference.
- By booking you confirm that you have read these terms, the host's cancellation policy and any house rules shown, and agree to them.
3. Payment
Payments are made through Paystack, using the payment methods it offers. We and the host never see or store your full card details. Paystack's own terms apply to the payment.
4. Cancellations and refunds
Every listing has one of four standard cancellation policies, chosen by the host. The policy that applies to your booking is shown before you pay and is saved with your booking, and it is repeated in your confirmation email. The times below are counted from the check-in time of the stay.
| Policy | What you get back |
|---|---|
| Flexible | Full refund if you cancel at least 24 hours before check-in. Later, the first night is not refunded and the remaining nights are. |
| Moderate | Full refund if you cancel at least 5 days before check-in. Later, the first night and half of the remaining nights are not refunded. |
| Firm | Full refund at least 30 days before check-in. Half of the nightly charges back between 30 and 7 days before. None less than 7 days before. |
| Non-refundable | No refund for the nightly charges if you cancel, change your dates or do not arrive. |
- The cleaning fee is refunded when you cancel before check-in, except for non-refundable bookings.
- If the host cancels, or the stay is not available as booked, you get a full refund.
- To cancel, contact the host using the details in your confirmation email. The host is responsible for approving and arranging refunds that are owed.
- Refunds go back to your original payment method. How long that takes depends on Paystack and your bank.
- These policies do not take away any rights you have under the law.
5. During your stay
- Follow the host's house rules and the number of guests you booked for. The host may refuse entry or end a stay if rules are seriously broken.
- The host may ask to see identification when you arrive.
- You are responsible for loss or damage you or your visitors cause to the property, beyond fair wear and tear. Claims for damage are between you and the host.
- Behave lawfully and respect neighbours.
6. Car rental
Where a host offers a car with a driver, the rental is between you and the host. The vehicle is provided with a full tank and must be returned with a full tank. The number of passengers is limited to what the vehicle carries with the driver. The cancellation policy shown before you pay applies to the rental.
7. Problems and complaints
If something is not right, contact the host first, using the details in your confirmation. If you cannot resolve it, or you think a listing is fake, unsafe or misleading, you can report it to us through our contact form. We may investigate and act against a host, for example by pausing their site. We are not able to resolve every dispute, and we are not responsible for the stay itself.
8. Our responsibility
- We take reasonable care in providing the software and payment collection.
- We are not responsible for what a host does or fails to do, for the condition, safety or accuracy of any listing, or for any injury, loss or damage connected with a stay.
- To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for a booking is limited to the amount you paid for it.
- Nothing in these terms limits any right you have under consumer law, or any liability that cannot be limited by law.
9. Your information
The host receives your booking details so they can host you, and we send you confirmation emails. Our Privacy Policy explains how your information is used and your rights.
10. General
These terms are governed by the laws of Ghana. We may update them, and the version that applied when you booked continues to apply to that booking. You can reach us at derekasa@cirrocore.com or through the contact form.